Officials discuss efforts to bolster call centers for Medicaid redeterminations Aug 28, 2023 | Medicaid/Medicare, National News, Top Stories State officials said last week they are working to bolster the ability of call centers to aid individuals going through the Medicaid redetermination process.To access this content, you must purchase 1 Year Health News Illinois Subscription or 1 Year Group Subscription - Up to 5 Users, or log in if you are a member.